Frequently Asked Questions (FAQ)
Welcome to Tovor’s FAQ section! We’ve compiled answers to commonly asked questions to provide you with quick and helpful information about our store, products, and services.
GENERAL QUESTIONS
Q: What is Tovor?
A: Tovor is an online store specializing in premium loafers and monk shoes. Our collection is designed to enhance your style with high-quality footwear that combines durability, elegance, and comfort. At Tovor, we are committed to offering timeless and fashionable shoes for every occasion.
Q: What materials are your shoes made from?
A: Our shoes are crafted from premium materials, including genuine leather, suede, and high-quality synthetic materials. The soles are designed for comfort and durability, ensuring a long-lasting and stylish experience.
Q: How can I contact Tovor’s customer support?
A: You can reach out to our customer support team by visiting the “Contact Us” section on our website or emailing us at support@tovor.shop. We’re always happy to assist you!
ORDERING AND SHIPPING
Q: How do I place an order on Tovor?
A: Ordering is simple! Browse our website, select your preferred loafers or monk shoes, and proceed to checkout. Follow the instructions to complete your purchase.
Q: When will my order be shipped?
Handling Time: Orders are processed and prepared for shipment within 1 to 2 business days (Monday to Friday).
Transit Time: Orders typically arrive within 4 to 6 business days (Monday to Friday).
Order Cut-Off Time: Orders placed after 4:00 PM (GMT-05:00, Eastern Standard Time) will be processed the following business day.
Total Delivery Time: Including handling and transit time, orders usually arrive within 5 to 8 business days (Monday to Friday).
Q: What are the shipping costs?
A: We charge a flat $5.00 shipping fee for all orders shipped via FedEx.
Q: Can I track my order?
A: Yes! You can track your order through the “Track Your Order” page on our website. This page provides up-to-date tracking details for your purchase.
Q: What payment methods does Tovor accept?
A: We accept the following payment methods:
Credit and Debit Cards:
American Express
Apple Pay
Diners Club
Discover
JCB
Mastercard
Visa
RETURNS AND EXCHANGES
Q: What is Tovor’s return policy?
A: We offer a hassle-free 30-day return policy. If you’re not satisfied with your purchase, you can return it within 30 days of receiving your order. Visit our Return Policy page for more details.
Q: How do I initiate a return or exchange?
A: To start a return or exchange, contact our customer support team via the “Contact Us” page or email us at support@tovor.shop.
CONTACT INFORMATION
Business name: Tovor
Chat Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Contact: +1 (773) 227-3200
Business Mail: support@tovor.shop
Business Address: 3507 Court Street, Pekin Illinois 61554, United States